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ENT07 - Big Deployment, Big Challenges, Better Outcomes

Wednesday, October 11
4:15 PM - 5:15 PM
Location: Hermitage E

Format: Ask the Experts
Level: Intermediate

Large Dynamics 365/CRM deployments present many challenges; from business units, security, multi-lingual or currency challenges.  Join this ask the experts panel to share in big deployment best practices and hear from other industry experts and end-users who seek better outcomes just like you do.  

Shawn Tabor

Sr. Solutions Architect
Hitachi Solutions America

Shawn Tabor is a Microsoft Business Solutions MVP & Co-host of CRM Audio, the Dynamics 365 podcast as well as contributor to CRMTipoftheday.com. Shawn has worked with Dynamics CRM since version 3.0 and has managed many implementations, including 4500 users in the Financial Services industry as a former client.

In his time in consulting, Shawn has architected Dynamics solutions in Financial Services (Investment Banking, Wealth Management, Insurance, Retail Banking), Manufacturing, Sports & Entertainment and Medical Supplies vertical industries. Follow Shawn on Twitter (@crmhobbit), and his CRMAudio podcast is available on all podcast platforms (iTunes, Google Play, Stitcher, etc.).


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Mary Anne J. Kristan

System Administrator and Functional Consultant
Tennessee Valley Authority

Mary Anne Kristan is a Microsoft Partner and Dynamics CRM professional under contract at Tennessee Valley Authority (TVA). Mary Anne is a marketing, operations and IT professional with more than 20 years of experience in telecommunications, financial services, engineering, manufacturing and call center settings. She is a respected leader and consistently achieves high employee and customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

As a specialist in Dynamics CRM, she designs, implements and deploys CRM solutions of all sizes, and is the primary interface between business owners and programmers for architecture, requirements, training and support services. Currently at TVA she is supporting Dynamics CRM on-premise versions in 2011, 2013, 2016 while working to bring the enterprise to the Cloud with Dynamics 365. Previously as a Commercial Business Process Analyst for Cytec Industries, Mary Anne developed, managed and supported Microsoft Dynamics CRM 4.0 solution globally to all end-users in North America, Europe and Asia. She trained teams on the application platform as well as business processes, where she designed and documented new processes, as well as created on-line training curriculum.

Mary Anne is a respected builder and leader of customer-focused teams. She instills a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Mary Anne leads by example and ensures the execution of all processes and policies. She currently is owner of Six Inch Fish, LLC, specializing in Dynamics CRM/365 for small and medium enterprises.


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Matthew Panzano

Dynamics Manager
Aka Enterprise Solutions


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Andrew Butenko

Senior Consultant
Hitachi Solutions America

Andrii has worked on a wide variety of Microsoft CRM projects and taken part in all aspects of solution implementation, from requirements gather, to design, to custom development, to rollout. Andrii especially enjoys going after complex requirements, getting a little extra satisfaction from bringing yet another hard to handle task to submission. Andrii has extensive experience working on projects for companies in finance, event management, and service type organizations. He has completed data migrations to Microsoft CRM from several other CRM packages, as well as developed integrations with ERP systems and data repositories. He is well versed in using many accompanying technologies in order to develop the correct solution for each unique situation - JavaScript, .Net, SSIS, Reporting Services, etc.

Andrii is an ever present expert on the Dynamics CRM forums - always answering user questions and assisting in the moderation of the forums.


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