Leadership | Enterprise

D365UG/CRMUG

LEA07 - Beyond Adoption - Delivering Business Outcomes

Wednesday, October 11
4:15 PM - 5:15 PM
Location: Magnolia Ballroom

Format: Presentation
Level: Basic

For many organizations "User Adoption" is the holy grail, but is that really as good as it gets?  In this session you will discover a simple framework that you can use to define and deliver measurable results to your organization year after year.  The material covered in this session will help you convert CRM from a tool for capturing data into a "strategic execution engine" that you control.




Patrick Lewis

CRM Success Coach
Edgewater / Fullscope

Patrick Lewis is Director of Business Outcomes for Edgewater Fullscope.

He has been a consultant for 20+ years and has worked with Microsoft technologies for the last 15 or so.

He is the primary architect of Edgewater/Fullscopes CORE Methodology, and is also responsible for all of the training delivered through their Learning Management System. In addition to D365, Patrick has a very deep background in sales and business process automation. He is married, and has two boys ages 18 and 22. He is based in Atlanta Georgia.

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