Customer Service | Enterprise

D365UG/CRMUG

CUS14 - Transform Your Grand Ole Customer Service:  Go Omnichannel. Presented by CaféX

Thursday, October 12
3:45 PM - 4:45 PM
Location: Cheekwood F - Magnolia Mezzanine Level M

Format: Presentation
Level: Intermediate

Omnichannel engagement is taking center stage. Customers increasingly view digital as their preferred starting point. Online self-service has moved to the forefront, yet buyers still need support and expect immediate help. In response, companies need to deliver consistent levels of service with unity across channels, meaningful conversations and efficient resolutions. This session looks at the growth of digital customer engagement, examines emerging capabilities from co-browsing to bots, and provides tips to transform your customers’ experience.

Learning Objectives:




Sajeel Hussain

EVP Strategic Partnerships and General Manager
CaféX Communications

Sajeel Hussain is executive vice president of strategic partnerships and chief marketing officer at CaféX. He brings deep market expertise, domain knowledge and experience in developing & executing go-to-market strategies.

Prior to joining CaféX and Thrupoint, Hussain served in a variety of global leadership roles within Nortel and Avaya spanning business development and marketing to product management. Hussain has Masters degrees in engineering and computer science from Purdue University and UT Dallas respectively. He also has an MBA from UT Austin. Hussain completed his undergraduate degree at the Indian Institute of Technology, Madras.

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Rohanne Strange

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Transform Your Grand Ole Customer Service:  Go Omnichannel. Presented by CaféX



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