Upgrades | Admin-Configuration


UPG02 - Sunsetting Your Old Customizations for New Features

Wednesday, October 11
4:15 PM - 5:15 PM
Location: Hermitage B

Format: Ask the Experts
Level: Intermediate

Microsoft has introduced many new features over various releases of CRM that make it more flexible and more robust for business users. When planning an upgrade, these new features might fundamentally change how your business approaches its processes in CRM. Discuss when how best to approach these new processess and features when upgrading, especially form CRM 2011 and older. Join this industry expert panel to hear best practices and tips when adopting latest release features and capabilities.

Gus Gonzalez

CEO - Microsoft MVP
Elev8 Solutions

Gus Gonzalez is a 6-time Microsoft MVP, and leads the vision, growth, and strategic direction at Elev8 Solutions Group. He has 17 years of consulting experience in the IT Industry, designing and implementing Microsoft Solutions ranging from enterprise to small environments.

A world-class trainer and readiness expert, Gus has a passion for creating solutions that organizations can count on, and users love working with. His highly successful immersive style of consulting and training has been forged over years and countless hours of working with customers getting the most of Microsoft Dynamics CRM.


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Debbie DeHart

Partner, Delivery and Operations
JRG Concepts

Dynamics 365 Delivery Manager, Partner
JRG Concepts
Rhoadesville, VA
Debbie DeHart is experienced in full-cycle project and program management, including strategic IT planning, design, implementation, and maintenance of enterprise-wide installations of Dynamics 365 ERP & CRM software. Debbie has been a Delivery manager for more than 26 years using her business process and analysis skills to help companies improve their bottom line. Technical expertise in Microsoft Software helps Debbie focus on delivering complex CRM projects on time and on budget. Architecture and team leadership are her special interests on the Dynamics platform.
Professional Affiliations and Credentials
• Microsoft Certified Field Service, Dynamics 365 Field Service
• Microsoft Certified Project Service Automation, Dynamics 365 Project Service
• Microsoft Certified Technical Specialist, (MCTS), Dynamics AX Installation 2012 R2
• Microsoft Certified Technical Specialist, (MCTS), Dynamics AX 2012 R3 Financials
• Microsoft Certified Technical Specialist (MCTS), Dynamics CRM 2013 Customization
• Microsoft Certified Technical Specialist, (MCTS), SharePoint 2010
• Microsoft Certified Technical Specialist, (MCTS), WSS 3.0 SharePoint Services AND 2007.
• Microsoft Certified IT Professional (MCITP), Dynamics CRM 4.0 Applications, August 2010
• Microsoft Certified IT Professional (MCITP) Dynamics GP10, April 2010.
• Microsoft Certified Technical Specialist (MCTS), SQL Server 2008 Implementation & Maint
• Microsoft Certified Technical Specialist (MCTS), Managing Microsoft Implementations
• Certified Scrum Master, September 2009


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Eric W. Cahoon

Software Architect
Crowe Horwath, LLP

Eric is a Dynamics 365 Customer Engagement maven, who has a history of working with businesses to provide insight into how the platform can be leveraged to reinforce their vision, mission, and strategic strengths. His track record of overseeing the design, development, and implementation of high profile projects, has given him a wealth of expeirence, which he is always looking to share. If you have questions regarding the strategic application or technical aspects of Dynamics 365 Customer Engagement, please feel free to reach Eric by

E-mail: eric.cahoon@crowehorwath.com
Phone: +1 (317) 706-2758
LinkedIn: https://www.linkedin.com/in/ecahoon


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