Customer Service | Admin-Configuration


CUS05 - Field Service PD's: Guidance & Discussion

Friday, October 13
9:45 AM - 10:45 AM
Location: Cheekwood C - Magnolia Mezzanine Level M

Format: Ask the Experts
Level: Intermediate

Learn from lead investigator, Derik Bormann Business Solutions MVP and his panel of field service detectives to witness more inside Dynamics 365 Field Service, then hear from him and the panel detectives on the best practices in field service from integration, deployment, and administrative go-do's.  This session will feature 20-25 minutes of demonstration and guidance, followed by a panel discussion with others and your Q&A. 

Derik Bormann

Director of Learning
Myrium Technology Solutions

Derik is a Microsoft MVP. He has been working with Microsoft Dynamics CRM since version 3.0 and has extensive experience with pre-sales, business process implementation, custom development, and system design. You may have seen Derik on the Dynamics Learning Portal. He is the instructor for several courses including Customization and Configuration.

Derik is a regular contributor to CRM Tip of Day The website is run and managed by several Dynamics CRM MVP’s and consultants. Tips are posted every day, and are based on past experiences and new features. As part of Tip of Day, Derik runs their YouTube Channel. He posts weekly video’s related to Dynamics CRM and Dynamics 365.

He routinely delivers Microsoft Dynamics CRM Advanced level training around the world. He is one of a handful of instructors to be selected to teach courses for Microsoft's Dynamics CRM Enterprise Academy which focuses on delivering level 300 content to the Partner Community. He also is a lead trainer for Microsoft’s internal Technical Sales People. He delivers these Immersion boot camp’s several times a year that help onboard Microsoft’s TSP’s to Dynamics CRM and help them demo in the field.


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George M. Sagen

Enterprise Systems Solution Architect

George Sagen implemented his first ERP system in 1991 as the IT manager at a manufacturing organization. He launched his ERP consulting career in 1997, joining in the desperate effort to save the world from the dreaded Y2K bug. Since his ultimate victory over pure evil, he has continued his career spreading business productivity to the masses, implementing a variety of ERP and CRM systems on AS/400, UNIX, Microsoft Server, and the Dynamics 365 cloud platform both as a consultant and practitioner. George has worked in a variety of industries including field services, professional services, manufacturing, and direct marketing, and has extensive experience at integrating CRM and ERP systems.


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Mike Hammons

Director, Business Intelligence
AKA Enterprise Solutions

Hello, I’m Mike Hammons.

CRM and Bunsiness Intelligence aficionado by day, DIY’er by night, and biker at most other times. When I am not helping clients I can typically be found in my home town of Woodstock GA (most likely riding around the Blue Ridge Mountains).

My career started in Life Sciences with sales & marketing roles at Boehringer Mannheim, Roche and AVL Medical Instruments. It was during this time I was introduced to the world of customer relationship management. It was the early stages of the industry we know today, at that time it was called contact management and sales force automation. I was part of the selection team at Roche as well as one of the users of our selected system. It is that early experience that enlightened me how technology can transform an organization.

That hands on experience led me further into the CRM world with additional sales and marketing stints at Aurum Software, Baan, SalesLogix and Interact Commerce. My focus and passion includes CRM and BI for the life sciences, financial services, public sector and high tech manufacturing organizations.

I am also co-founder of Reperio Group, LLC where we developed an incredibly successful embedded business intelligence component for CRM applications. We saw a growing need to extract the value and actionable information from the wealth of data inside of CRM applications. Far more than simple reporting capabilities, business intelligence married with CRM provides exponential return on investment. It is something I firmly believe in and demonstrate to prospects and clients today. And now am an absolute fan of Power BI! It's simply amazing and better than sliced bread.

I am currently Director of Business Intelligence at AKA Enterprise Solutions. I am responsible for our business intelligence and analytics initiatives. In addition, my goal is to help you identify ways to increase the value of your technology investment; particularly with CRM, Business Intelligence and Mobile solutions.

2017 Sessions:
PUG07 PUG: How to Create Actionable Power BI Dashboards
CUS06 Using Dynamics 365 to Become Social Media Super Hero’s
CUS05 Field Service PD's: Guidance & Discussion


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Chris Hanson

Partner Solutions Manager
eOne Solutions

I have been part of the eOne team for the last 8+ years, and became a part of the user group communities soon after joining the team. Within eOne, I worked through support, development, consulting and sales teams before ending up in a partner and solution focused role. I focus mainly on positioning and designing integration solutions that solve client needs - mainly using our integration platform SmartConnect.

Outside of work, I enjoy a variety of activities with my wife and 2 kids. Hiking, biking, road trips, and just basic trips to the park take up most of my free time. I also love to golf, although I don't get out as often as I'd like. I am a huge football fan - SKOL Vikings! And have way too many fantasy football teams.

I look forward to meeting everyone at Summit this year and hanging out in downtown Nashville. I'll be presenting a couple sessions this year and spending a lot of time in the NAV track, otherwise I'll be at the eOne Solutions booth during the event.


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Pierre Hulsebus

Global Black Belt Dynamics 365


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Nancy Kuppich


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Field Service PD's: Guidance & Discussion

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