User Adoption


UAD14 - The Partner Professors: Strategic Insight from the Adoption PhD's

Friday, October 13
9:45 AM - 10:45 AM
Location: Cheekwood GH - Magnolia Mezzanine Level M

Format: Ask the Experts
Level: Intermediate

Your Dynamics 365|CRM Adoption class is now in session.  Hear from 4 Dynamics 365|CRM technologists who have a some tips to share on best adoptive practices in this ask the experts discussion.  

Alesha Baerenwald

D365 Consulting Manager

I specialize in customer relationship management (CRM) technology and process at RSM US LLP in Minneapolis, Minnesota. I help clients assess their business processes to enhance their effectiveness through utilization of CRM technology.


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Ryan Swiderski

Ryan Swiderski is a leader in Wipfli's Customer Engagement consulting practice. He helps clients assess their business and technology needs to drive innovative and practical solutions to enable growth, efficiency, and collaboration.

In his 14 years of CRM consulting experience, Ryan has worked with a wide range of organization sizes, industries, and technologies. He has lead Fortune 500 companies streamline their marketing spend, mid-size manufacturers realize the incredible value their organizational relationships hold, and many small organizations take those first steps into understanding the efficiencies gained by utilizing the Dynamics platform. Additionally, Ryan has helped manage custom development projects for mid-size retailers to automate manual processes, lead Business Intelligence (BI) initiatives at not-for-profits, and worked with many other organizations on their unique technology needs. Ryan’s excels at leading businesses through their technology strategy definition, implementation, and ongoing management to support ongoing growth.

Ryan lives in Minneapolis with his wife Molly and three young kids and is very appreciative to be taking a break from gymnastics practices and dance recitals to network and present at CRMUG Summit 2017!


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Charles Duff

Dynamics Edge, Inc.

Charles Duff has been working with all the versions of Dynamics CRM and D365. Significate experiemce has been gained from hundreds of training engaments with thousands of students. We will be sharing our experiences and offer you insight how your can be successful with your Dynamics 365 (CRM)


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Wayne Walton

CRM Practice Lead

Wayne Walton has consulted with Dynamics CRM/365 since version 3.0. He is based in Atlanta, and is currently the CRM Practice Lead for eBECS. Beyond consulting, he enjoys travel, and has worked and played in four continents.


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The Partner Professors: Strategic Insight from the Adoption PhD's

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