GEN02 - D365UG/CRMUG Community General Session

Thursday, October 12
8:00 AM - 9:30 AM
Location: Delta Ballroom C - Level 2

Format: General Session
Level: Basic

Day 2 of Summit Nashville and we're just warming up. First lets kick it off with some musical entertainment & community from Kid Billy Music. Then, join your D365UG|CRMUG community for updates, user panel discussions, acknowledgement, recognition, and other ways you can dive in with your D365UG|CRMUG user group.

Learning Objectives:

Tony Stein

Dynamic Communities

Oversight of CRMUG. Responsible for the overall health, growth, and direction of CRMUG programs and satisfaction of our members. Formerly worked with Great Plains Software, then Microsoft for 10+ years. In my time at Microsoft, I held various Business Development and Partner Development roles, all focused on Dynamics CRM since version 1.0.


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Clarissa Simpson

Dynamics CRM Specialist
Ford Motor Company

Clarissa Simpson is a Microsoft Dynamics Specialist at Ford Motor Company, focusing on Contact Centers - Dynamics 365 for Service and has been honored by Microsoft Corporation as a Business Solutions MVP in 2017. She actively participates within the CRM Community as a Subject Matter Expert and Speaker in a variety of consultative and thought leadership topic areas for CRM. She is a Special Interest Group Leader & Current Chairperson of the CRMUG Board of Advisors. Professional areas of interest include Governance & System Controls, Quality Control Management, Modeling of User Experience for Project Success, Change Management – Change Resistance & Resiliency, and Contact Centers. She previously lived and worked internationally in New Zealand for 15+ years, but now, when not engrossed with her Dynamics365 work, she can often be found wandering along the sandy shores of Florida’s coastline visiting local lighthouses, seeking sea glass and other sea treasure.


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