Partner Solutions Showcase

D365UG/CRMUG

PSS12 - BYOB: Bring Your Own Bot & Go Beyond Chat Presented by CaféX Communications

Thursday, October 12
10:00 AM - 11:00 AM
Location: Belle Meade AB - Magnolia Mezzanine Level M

Format: Partner Solutions Showcase
Level: Intermediate

Ready to add omnichannel capabilities integrated with Dynamics 365? Enter CaféX Live Assist, Microsoft’s preferred omnichannel solution for Dynamics 365 that delivers in-app chat, co-browse, campaigns, mobile support and bot integration. Learn about our “Bring Your Own Bot” approach, using the Microsoft Bot Framework and CaféX APIs. See how to engage customers through Android and iOS mobile apps. All with single pane of glass simplicity that improves agent productivity and customer satisfaction.




John K. Mathew

Executive Vice President Of Product & Strategy
CafeX

John Mathew is accomplished and well-seasoned individual in the telecom and software industry with over 15 years of experience in disruptive communications technology. He is currently the Executive Vice President of Product Management & Strategy at CafeX, a leader in WebRTC innovations, where his responsibilities include managing the company’s product portfolio and developing product strategy. Prior to joining CafeX, John was Director of Products at Genband, responsible for managing the SPiDR product line and client strategy. Mr. Mathew was also responsible for call processing infrastructure at Vonage where he built out the network to support more than 2.5 million customers, in addition to other innovative solutions. Prior experience includes Verizon, where he worked on E911 enablement for femto cell solutions and Pingtel, one of the earliest SIP solution providers. Mr. Mathew studied Computer Science at Boston University.

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Rohanne Strange

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