Shared Interest (SI)


Effective Communication: Meeting Students Where They Are

Tuesday, May 30
2:30 PM - 3:30 PM
LACC, Room 502B

This session allows participants to share some of their frustrations and challenges about communicating with international students while also reflecting on the student perspective. Practical examples will be shared to foster discussion about how to effectively convey information. This session was selected as the Region VIII conference highlight.

Learning Objectives:

Caylie Middleton

Associate Director

Caylie Middleton is the Associate Director of Education Abroad at the University of Maryland, Baltimore County. She oversees all education abroad activitiy including semester and short-term programs, faculty-led programs, and risk management. She has been with UMBC since 2015 and is excited to be a part of a developing education abroad office and involved in the university's internationalization process.


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Michelle L. Massey

Associate Director
University of Maryland-Baltimore County

Michelle Massey currently serves as PDSO and Associate Director for International Student andScholar Services at UMBC. She has been at UMBC for over 12 years, and leads UMBC's efforts in caring for about 800 current F-1 students as well as providing F-1 immigration expertise to her campus. She also works with H-1b and J-1 individuals at UMBC.

Michelle has presented numerous sessions at NAFSA regional and national conferences, with a range of topics including the value of incorporating fun into orientation programs for improved learning; best practices in communication; resources for tough immigration issues; STEM OPT and CPT best practices. She was inducted into NAFSA's Trainer Corps in May 2016, as has taught the F-1 Beginner and Intermediate workshops. She is currently serving as a Regulatory Ombudsman for NAFSA Region VIII.

Michelle earned her MA in Intercultural Communications from UMBC.


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Brian V. Souders

Interim Director
University of Maryland-Baltimore County

Brian Souders has worked in the field of international education for twenty years, and has directed study abroad programs at the University of Maryland Baltimore County (UMBC) International Education Services Office for the past seventeen years. He previously served as Assistant Director of Study Abroad at the University of Illinois, Urbana-Champaign. He earned his Ph. D. from UMBC in 2009, focusing on national identity construction among study abroad students. He served as the NAFSA Region VIII Chair in 2015. He also directs UMBC's Student U.S. Fulbright Program and the Secretary for NAFA, the National Association of Fellowships Advisors.


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