Shared Interest (SI)


Plain English: Crafting Effective Written Communications for International Populations

Wednesday, May 31
10:00 AM - 11:15 AM
LACC, Room 515B

As international populations continue to grow, it is important to review written communications with a fresh eye. Writing for non-native English speakers makes campuses more inclusive and efficient. This session offers tips for editing e-mail, web, and print materials with a “plain English” perspective, and models for training programs that can be recreated at participants' institutions.

Learning Objectives:

Emma Swift

Associate Director, Office of International Education
University of Vermont

Emma serves as the Associate Director of the Office of International Education at the University of Vermont. In this role, she leads the international student services team for a rapidly-expanding international population of graduate, undergraduate, exchange, and pathway students. She additionally supports UVM's international scholars and provides leadership for the office which supports these functions as well as study abroad. Emma is the PDSO for UVM and sets institutional policy, manages the departmental database, and provides leadership for programming and advising. She manages the departmental database and has led much of the efforts to switch to fully paperless processing to improve efficiencies so that advising staff can focus energy in connecting with clients. Within NAFSA, Emma has presented and trained widely at the state, regional, and national level and is a member of the Trainer Corps. She served as the Vermont State Representative for NAFSA from 2012-2015. She authored the current version of NAFSA's "Friendship with your American Host" brochure. In 2017, she was selected as the Sally M. Heym recipient from NAFSA Region XI for her mentorship and leadership in the field. She holds her undergraduate and Master's degree from the University of Illinois at Urbana-Champaign, where she also worked for three years in the office of International Student and Scholar Services as the primary advisor to international undergraduate students. Prior to moving to Vermont, she spent a year living in south-central Vietnam while working at Dai Hoc Quy Nhon as a Fulbright grantee. In addition to her current professional roles, Emma is a PhD student in Educational Policy Studies with research interests in institutions that dis/interrupt higher education ecosystems abroad and the values and value of internationalization in and of postsecondary education.


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Jonathan Frankel

Academic Director
Modern Language Center

Jonathan Frankel, EdD, currently serves as the Academic Director of the Mexico City-based language education and business development consultancy Modern Language Center. Dr. Frankel specializes in Education Technology as well as small group skill development. His current focus us English as a Foreign Language with an emphasis on Plain English, Business English, and Applied Pedagogy.


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Plain English: Crafting Effective Written Communications for International Populations

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