International Student and Scholar Services (ISSS)


Office of the Citizenship and Immigration Services (CIS) Ombudsman Update

Wednesday, May 31
1:15 PM - 2:15 PM
LACC, Room 151

Many advisers may be unaware of the Office of the Citizenship and Immigration Services (CIS) Ombudsman. Hear the latest updates on this office’s work from agency representatives and learn what the Office of the CIS Ombudsman can and cannot do to help with tough USCIS service center cases.

Learning Objectives:

Ian Leuschner

Director International Support Services
Virginia Tech

Ian Leuschner is the Director of International Support Services at Virginia Polytechnic Institute and State University (Virginia Tech). He has a law degree from the University of Pittsburgh. Prior to joining Virginia Tech, was in private employment-based immigration law practice. As the Director for International Support Services, Ian is responsible for managing the university's employment-based immigration services, which include the non-immigrant visa programs(H-1B,TN, E-3, O-1 and J-1) and the university’s permanent residency program for faculty and staff. He currently serves as Chair for Region VIII.


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Michelle L. Massey

Associate Director
University of Maryland-Baltimore County

Michelle Massey currently serves as PDSO and Associate Director for International Student andScholar Services at UMBC. She has been at UMBC for over 12 years, and leads UMBC's efforts in caring for about 800 current F-1 students as well as providing F-1 immigration expertise to her campus. She also works with H-1b and J-1 individuals at UMBC.

Michelle has presented numerous sessions at NAFSA regional and national conferences, with a range of topics including the value of incorporating fun into orientation programs for improved learning; best practices in communication; resources for tough immigration issues; STEM OPT and CPT best practices. She was inducted into NAFSA's Trainer Corps in May 2016, as has taught the F-1 Beginner and Intermediate workshops. She is currently serving as a Regulatory Ombudsman for NAFSA Region VIII.

Michelle earned her MA in Intercultural Communications from UMBC.


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Office of the Citizenship and Immigration Services (CIS) Ombudsman Update

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