Objectives: Library services managers, professional searchers and search instructors lack a standard to support mediated search service instruction and accountable search service delivery. Through a literature review, a Delphi study and analysis, the first part of this work established a framework for five levels of searches against which search service performance may be measured. This paper validates the framework.
Methods: Three approaches were used to inform the work: a) a jurisdictional review of up to 10 leading organizations perceived as having higher than average search rigour to investigate their search methods and their approach to training new mediated searchers. Content gathered will be compared against and used to revise our framework. b) A group of up to 100 professional mediated searchers will execute one assigned search at each of our five levels, then provide search results, documentation on search methods and a post-search analysis of their approach compared with our framework. c) Search results and methods will be compared, evaluated and analyzed, with information used to validate the framework or indicate further revision is required.
Results: In anticipation of a validated framework, a mediated search standard will be drafted to support mediated search services with terminology, approach and methods.
Conclusion: Mediated searching is a core service in both physical and virtual health library settings, where other professional colleagues are certified or licensed and supported with service standards against which performance can be measured. Standards support consistent service experiences and enable performance measurement. This work will more closely align health librarians with other health professionals and help maintain the relevance and value of health services libraries within the health care system.
Keywords: Literature searching, mediated searching, professional searching, standardization of services, library management, library education, accreditation, environmental scan, jurisdictional review, delphi study
Royal Columbian Hospital
New Westminster, British Columbia, Canada
Brooke Ballantyne Scott, BA hons, MLIS, has been the librarian for Royal Columbian Hospital in New Westminster, British Columbia for the past 7 years. Previously Brooke worked as the clinical librarian for BC Mental Health and Addictions Services, managing libraries at Riverview Hospital and the Forensic Psychiatric Services Commission in Coquitlam, BC.
Director of Libraries and Archives
Health Sciences Library
Regina, Saskatchewan, Canada
Susan Baer, BPHE (Laurentian), MLS (UBC), is the Director of Libraries & Archives at the Regina Qu'Appelle Health Region. Susan has an interest in standards, access to information, and working collaboratively. Susan was Chair of the Exhibits and Sponsorship Committee and Co-Chair of the successful 2013 CHLA/ABSC Conference held in Saskatoon. She is presently co-chair of Saskatchewan’s 2016 Multitype Anniversary conference.
Knowledge Resource Service, Alberta Health Services
Calgary, Alberta, Canada
Marcus Vaska, MLIS, is a librarian with the Knowledge Resource Service (KRS), Alberta Health Services (AHS), responsible for providing research and information support to staff affiliated with an Alberta Cancer Care research facility. A firm believer in embedded librarianship, Marcus engages himself in numerous activities, including instruction and research consultation, with several research teams. Recipient of the 2013 International GreyNet Award for his work and research in the field of grey literature, Marcus' current interests focus on creating standards among health science librarians when conducting literature search requests for the clients that they serve.
Regional Manager of Library Services
Horizon Library Services
Moncton, New Brunswick, Canada
Quality, System Performance and Legal Services
Bridgewater, Nova Scotia, Canada
Cancer Care Ontario
Toronto, Ontario, Canada
Ashley Farrell (BA, MLIS) is a Medical Librarian at Cancer Care Ontario where she provides literature searching services and instruction to researchers, analysts and clinicians. Her previous role was as a hospital librarian for the Regina Qu’Appelle Health Region in Regina, Saskatchewan. Ashley is the president-elect of the Toronto Health Libraries Association and the former president of the Saskatchewan Health Libraries Association (2012-2013).
Canadian Agency for Drugs and Technologies in Health
Ottawa, Ontario, Canada
Danielle Rabb, an information specialist with the Canadian Agency for Drugs and Technologies in Health (CADTH), holds a master of library and information science (MLIS) from the University of Western Ontario. In her work at CADTH, she contributes to systematic reviews and rapid responses for drugs, devices, and other health technologies.
Halifax, Ontario, Canada
Pat has worked in health libraries for 12 years and in public libraries for 6 years before that. Her interests include information skills training and understanding the needs of those who seek information.
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