Program Session

2 - Learning to Educate: A Resident Initiative to Develop Improved Patient Handouts in Pediatrics

Monday, May 29
1:20 PM - 1:35 PM
Room: 611

Objectives: Pediatric faculty and residents were dissatisfied with the quality of patient instructions provided to patients through the EMR, and chose this as their required Quality Improvement /Patient Safety residency project. The goals were to create high-quality, patient-centered patient instructions handouts in plain language and to improve residents and faculty understanding of health literacy precautions and patient education principles

Methods: The librarian provided a training session to residents on health literacy and plain language writing and created an online training module with similar content for those who were not able to attend in person. After this basic training residents surveyed peers and compiled a list of high yield topics. Residents wrote the first draft of handouts utilizing a standard template that follows plain language guidelines. Faculty mentors reviewed handouts for clinical accuracy and the librarian provided a plain language review and gave feedback to writers. Handouts were uploaded to the Electronic Medical Record system. Residents created a screencast and a poster to educate their peers and faculty on utilizing the EMR system to send patient instructions handouts to print with the After Visit Summary. Utilization of the handouts was evaluated via a chart review and polling faculty and residents.

Residents created 19 waiting area posters and 24 patient instructions handouts over a 2 year period. Over 12 general pediatric residents and 6 general pediatric faculty have been involved in the creation of these materials. The materials were uploaded to the EMR system and also linked to the Patient Education Clearinghouse, a web-based database that includes all patient education materials that have been approved to be used in the health system.

Teaching residents to create and use the materials themselves helps residents to learn what constitutes readable and effective patient-education materials.  It also teaches residents to take these created materials and put them into practice in their own clinics.  This process engendered a collaborative effort between resident physicians, pediatric faculty, and a patient-education librarian. Once familiar with the resources available, such as the Patient Education Clearninghouse and librarian expertise, residents have been able to continue to create and use instructions and educational materials.

Keywords: Patient education, Patient Instructions, EPIC, plain language, health literacy, pediatrics, Electronic Medical Record, EMR

Program Session

Ruti M. Volk

Lead, Patient Education and Health Literacy Program
Michigan Medicine
University of Michigan
Ann Arbor, MI

Ruti Volk M.S.I., A.H.I.P., leads the Patient Education and Health Literacy Program at Michigan Medicine . Ruti is the author of "The Medical Library Association Guide to Cancer Information: Authoritative, Patient-Friendly, Print and Electronic Information Sources" published by Neal-Schumann Publishers in 2007. She recieved the Outstanding Consumer Health Information Service Award of the Consumer and Patient Health Information Section of Medical Library Association (CAPHIS) in 2009. She is a senior-level member in the Academy of Health Information Professionals - A.H.I.P. Ruti recieved her MSI from the University of Michigan School of Information.


Send Email for Ruti Volk

Margeaux Naughton

General Pediatrics Clinical Instructor
Department of Pediatrics
Northville, MI


Send Email for Margeaux Naughton

Priyanka Rau

Pediatric Chief Resident
Department of Pediatrics
Ann Arbor, Michigan


Send Email for Priyanka Rau

Stephanie Booms

Department of Pediatrics
Indianapolis, Indiana


Send Email for Stephanie Booms

Heather Burrows

Program Director, Pediatric Residency Program
Department of Pediatrics
Ann Arbor, Michigan

Dr Heather L Burrows, MD PhD is a clinical associate professor in the department of pediatrics and communicable diseases at the University of Michigan Medical School. She is a general pediatrician and the Program Director for the pediatric residency program at the University of Michigan. She has a long standing interest in patient education and training pediatric residents to provide effective and inclusive educational materials for their patients.


Send Email for Heather Burrows


2 - Learning to Educate: A Resident Initiative to Develop Improved Patient Handouts in Pediatrics

MP3 Audio Slides Video

Attendees who have favorited this

Please enter your access key

The asset you are trying to access is locked. Please enter your access key to unlock.

Send Email for Learning to Educate: A Resident Initiative to Develop Improved Patient Handouts in Pediatrics