2017 Focus Conference

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Ables, Geoff
Monday, May 89:00 AM – 10:30 AM

Customer-Centric Business Enablement
Geoff Ables
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Monday, May 810:45 AM – 12:15 PM

Design a CRM-Ready Sales Process
Geoff Ables
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Belcher, Benton
Tuesday, May 93:00 PM – 4:30 PM

Going Beyond the Out-of-Box Territory Entity! Territory Management and Geospatial Strategies for Dynamics 365
Benton Belcher
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Bormann, Derik
Monday, May 810:45 AM – 12:15 PM

A Unified Service Desk Experience
Derik Bormann
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Tuesday, May 98:00 AM – 9:30 AM

Getting Dirty with Field Service
Derik Bormann
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Tuesday, May 910:45 AM – 12:15 PM

Social Engagement/Omnichannel Deep Dive
Derik Bormann
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Doubinski, George
Monday, May 81:30 PM – 3:00 PM

Dynamics 365 Portals: Real-World Experiences
George Doubinski
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Monday, May 84:15 PM – 5:45 PM

Career Path: Becoming A CRM Code Guru
George Doubinski
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Gonzales, Ed
Monday, May 84:15 PM – 5:45 PM

Sales Leadership Panel with Dynamics 365/CRM
Ed Gonzales
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Tuesday, May 93:00 PM – 4:30 PM

User Adoption Tools for Dynamics 365/CRM
Ed Gonzales
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Heir, Monica
Monday, May 81:30 PM – 3:00 PM

Should the Squeaky Wheel Get the Grease? How to Prioritize Competing CRM Projects/Modifications Requests
Monica Heir
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Jelinek, Sarah
Monday, May 810:45 AM – 12:15 PM

How Can I Capture and Share Tribal Knowledge?
Sarah Jelinek
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Monday, May 81:30 PM – 3:00 PM

Making the Case for Automation in Customer Service
Sarah Jelinek
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Kaminski, Leonard
Tuesday, May 98:00 AM – 9:30 AM

Omni-Channel Customer Engagement with Live Assist for Dynamics 365
Leonard Kaminski
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Khoshniyati, Amir
Monday, May 810:45 AM – 12:15 PM

5 Ways to Build, Increase and Nurture Your Lead Generation Through Microsoft Dynamics CRM
Amir Khoshniyati
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Lattimer, Jason
Monday, May 89:00 AM – 10:30 AM

Beginner's Guide to JavaScript & CRM
Jason Lattimer
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Monday, May 81:30 PM – 3:00 PM

Dynamics 365 Portals: Real-World Experiences
Jason Lattimer
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Monday, May 83:15 PM – 3:45 PM

Implementing Dynamics 365: Tips & Tricks from our CRM Superheroes Presented by PowerObjects
Jason Lattimer
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Monday, May 84:15 PM – 5:45 PM

Career Path: Becoming A CRM Code Guru
Jason Lattimer
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Tuesday, May 98:00 AM – 9:30 AM

Making Sense of CRM Customization Options
Jason Lattimer
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Lewis, Patrick
Tuesday, May 91:15 PM – 2:45 PM

Beyond Adoption - Delivering Business Outcomes
Patrick Lewis
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Lindstrom, Joel
Monday, May 810:45 AM – 12:15 PM

Designing Your Dynamics Business Processes
Joel Lindstrom
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Tuesday, May 98:00 AM – 9:30 AM

Going Mobile with Sales
Joel Lindstrom
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Tuesday, May 910:45 AM – 12:15 PM

Top CRM Configurator Mistakes & How to Avoid Them
Joel Lindstrom
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McCutcheon, Rick
Monday, May 89:00 AM – 10:30 AM

Planning for CRM Success
Rick McCutcheon
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Wednesday, May 109:00 AM – 4:00 PM

CRMUG Academy: Implementing a Winning CRM Strategy - Planning for CRM Success
Rick McCutcheon
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Opferkew, Gretchen
Monday, May 83:15 PM – 3:45 PM

Implementing Dynamics 365: Tips & Tricks from our CRM Superheroes Presented by PowerObjects
Gretchen Opferkew
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Monday, May 84:15 PM – 5:45 PM

Sales Leadership Panel with Dynamics 365/CRM
Gretchen Opferkew
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Tuesday, May 91:15 PM – 2:45 PM

Selling with Insights
Gretchen Opferkew
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Reid, Kristie
Tuesday, May 910:45 AM – 12:15 PM

How to Integrate & Create Your Sales Processes in Dynamics 365/CRM
Kristie Reid
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Saldana, Abraham
Monday, May 81:30 PM – 3:00 PM

CRM Developer Ecosystem
Abraham Saldana
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Monday, May 84:15 PM – 5:45 PM

Career Path: Becoming A CRM Code Guru
Abraham Saldana
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Scampton, Britta
Tuesday, May 91:15 PM – 2:45 PM

Learning Paths in Dynamics 365
Britta Scampton
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Tuesday, May 93:00 PM – 4:30 PM

User Adoption Tools for Dynamics 365/CRM
Britta Scampton
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Schroeder, Christina
Monday, May 84:15 PM – 5:45 PM

Beautifying Your Charts
Christina Schroeder
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Tuesday, May 91:15 PM – 2:45 PM

Creating Your First SSRS Report
Christina Schroeder
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Service, Dana
Monday, May 84:15 PM – 5:45 PM

Sales Leadership Panel with Dynamics 365/CRM
Dana Service
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Sewell, Scott
Monday, May 810:45 AM – 12:15 PM

CRM Reporting Smorgasbord - Including, Power BI and FetchXML/SSRS
Scott Sewell
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Tuesday, May 98:00 AM – 9:30 AM

PowerBI + Dynamics 365 QuickStart and LookAhead
Scott Sewell
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Shahpari, Sheila
Monday, May 81:30 PM – 3:00 PM

Dynamics 365 Portals: Real-World Experiences
Sheila Shahpari
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Monday, May 84:15 PM – 5:45 PM

Dynamics 365 Portals Deep-Dive
Sheila Shahpari
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Tuesday, May 910:45 AM – 12:15 PM

Leveraging Cognitive Services in Your Dynamics 365 Implementation
Sheila Shahpari
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Sheaver, Tabetha
Tuesday, May 910:45 AM – 12:15 PM

What's In It For Me?
Tabetha Sheaver
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Simpson, Clarissa
Tuesday, May 93:00 PM – 4:30 PM

Navigating the Customer Care Journey - Dynamics 365/CRM Service
Clarissa Simpson
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Small, Art
Tuesday, May 99:45 AM – 10:15 AM

Taking Sales Analysis to the Next Level by EdgewaterFullscope
Art Small
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Soderberg, Katie
Monday, May 83:15 PM – 3:45 PM

SmartConnect – A Better Choice for CRM Integration Presented by eOne Solutions
Katie Soderberg
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Spears, Chris
Monday, May 89:00 AM – 10:30 AM

Customer Obsession: How to Leverage CRM to Improve Customer Experience
Chris Spears
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Tuesday, May 98:00 AM – 9:30 AM

CX Maturity: Are you A, E or T?
Chris Spears
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Steger, Jim
Monday, May 81:30 PM – 3:00 PM

Dynamics 365 Portals: Real-World Experiences
Jim Steger
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Monday, May 84:15 PM – 5:45 PM

Determining if Mobile is Right for Me
Jim Steger
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Tabor, Shawn
Monday, May 84:15 PM – 5:45 PM

Career Path: Becoming A CRM Code Guru
Shawn Tabor
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Tuesday, May 91:15 PM – 2:45 PM

Dynamic Customer Service with Relationship Insights
Shawn Tabor
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Thompson, Tad
Monday, May 89:00 AM – 10:30 AM

Service, ISH, USD, Field Service - What Do I Do?
Tad Thompson
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Monday, May 81:30 PM – 3:00 PM

Surfacing Sales Metrics in Dynamics 365
Tad Thompson
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Monday, May 83:15 PM – 3:45 PM

Implementing Dynamics 365: Tips & Tricks from our CRM Superheroes Presented by PowerObjects
Tad Thompson
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Monday, May 84:15 PM – 5:45 PM

Planning and Developing Metrics for Service
Tad Thompson
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Weinstock, Jerry
Monday, May 89:00 AM – 10:30 AM

Customization Tool Box for the CRM Product Manager
Jerry Weinstock
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Monday, May 84:15 PM – 5:45 PM

Career Path: Becoming A CRM Code Guru
Jerry Weinstock
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Tuesday, May 93:00 PM – 4:30 PM

Power Your Organization with Microsoft Flow
Jerry Weinstock
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Wessel, Jim
Tuesday, May 98:00 AM – 9:30 AM

Omni-Channel Customer Engagement with Live Assist for Dynamics 365
Jim Wessel
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Wise, Margaret
Monday, May 89:00 AM – 10:30 AM

Customer Obsession: How to Leverage CRM to Improve Customer Experience
Margaret Wise
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Tuesday, May 98:00 AM – 9:30 AM

CX Maturity: Are you A, E or T?
Margaret Wise
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Yack, Julie
Monday, May 81:30 PM – 3:00 PM

How to Add Project Service Automation to Your Sales Process
Julie Yack
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Tuesday, May 910:45 AM – 12:15 PM

Getting Started with Project Service Automation
Julie Yack
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Tuesday, May 93:00 PM – 4:30 PM

Live Group Solution Envisioning
Julie Yack
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Zalenski, Trisha
Monday, May 84:15 PM – 5:45 PM

Sales Leadership Panel with Dynamics 365/CRM
Trisha Zalenski
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Zemlicka-Hayes, Anne
Tuesday, May 99:45 AM – 10:15 AM

Marketing Automation for Dynamics 365 Presented by ClickDimensions
Anne Zemlicka-Hayes
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