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Full Schedule
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Sunday, May 7, 2017
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Thursday, October 12, 2017
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Ables, Geoff
Monday, May 8
9:00 AM – 10:30 AM
Customer-Centric Business Enablement
Geoff Ables
Favorite
Monday, May 8
10:45 AM – 12:15 PM
Design a CRM-Ready Sales Process
Geoff Ables
Favorite
Belcher, Benton
Tuesday, May 9
3:00 PM – 4:30 PM
Going Beyond the Out-of-Box Territory Entity! Territory Management and Geospatial Strategies for Dynamics 365
Benton Belcher
Favorite
Bormann, Derik
Monday, May 8
10:45 AM – 12:15 PM
A Unified Service Desk Experience
Derik Bormann
Favorite
Tuesday, May 9
8:00 AM – 9:30 AM
Getting Dirty with Field Service
Derik Bormann
Favorite
Tuesday, May 9
10:45 AM – 12:15 PM
Social Engagement/Omnichannel Deep Dive
Derik Bormann
Favorite
Doubinski, George
Monday, May 8
1:30 PM – 3:00 PM
Dynamics 365 Portals: Real-World Experiences
George Doubinski
Favorite
Monday, May 8
4:15 PM – 5:45 PM
Career Path: Becoming A CRM Code Guru
George Doubinski
Favorite
Gonzales, Ed
Monday, May 8
4:15 PM – 5:45 PM
Sales Leadership Panel with Dynamics 365/CRM
Ed Gonzales
Favorite
Tuesday, May 9
3:00 PM – 4:30 PM
User Adoption Tools for Dynamics 365/CRM
Ed Gonzales
Favorite
Heir, Monica
Monday, May 8
1:30 PM – 3:00 PM
Should the Squeaky Wheel Get the Grease? How to Prioritize Competing CRM Projects/Modifications Requests
Monica Heir
Favorite
Jelinek, Sarah
Monday, May 8
10:45 AM – 12:15 PM
How Can I Capture and Share Tribal Knowledge?
Sarah Jelinek
Favorite
Monday, May 8
1:30 PM – 3:00 PM
Making the Case for Automation in Customer Service
Sarah Jelinek
Favorite
Kaminski, Leonard
Tuesday, May 9
8:00 AM – 9:30 AM
Omni-Channel Customer Engagement with Live Assist for Dynamics 365
Leonard Kaminski
Favorite
Khoshniyati, Amir
Monday, May 8
10:45 AM – 12:15 PM
5 Ways to Build, Increase and Nurture Your Lead Generation Through Microsoft Dynamics CRM
Amir Khoshniyati
Favorite
Lattimer, Jason
Monday, May 8
9:00 AM – 10:30 AM
Beginner's Guide to JavaScript & CRM
Jason Lattimer
Favorite
Monday, May 8
1:30 PM – 3:00 PM
Dynamics 365 Portals: Real-World Experiences
Jason Lattimer
Favorite
Monday, May 8
3:15 PM – 3:45 PM
Implementing Dynamics 365: Tips & Tricks from our CRM Superheroes Presented by PowerObjects
Jason Lattimer
Favorite
Monday, May 8
4:15 PM – 5:45 PM
Career Path: Becoming A CRM Code Guru
Jason Lattimer
Favorite
Tuesday, May 9
8:00 AM – 9:30 AM
Making Sense of CRM Customization Options
Jason Lattimer
Favorite
Lewis, Patrick
Tuesday, May 9
1:15 PM – 2:45 PM
Beyond Adoption - Delivering Business Outcomes
Patrick Lewis
Favorite
Lindstrom, Joel
Monday, May 8
10:45 AM – 12:15 PM
Designing Your Dynamics Business Processes
Joel Lindstrom
Favorite
Tuesday, May 9
8:00 AM – 9:30 AM
Going Mobile with Sales
Joel Lindstrom
Favorite
Tuesday, May 9
10:45 AM – 12:15 PM
Top CRM Configurator Mistakes & How to Avoid Them
Joel Lindstrom
Favorite
McCutcheon, Rick
Monday, May 8
9:00 AM – 10:30 AM
Planning for CRM Success
Rick McCutcheon
Favorite
Wednesday, May 10
9:00 AM – 4:00 PM
CRMUG Academy: Implementing a Winning CRM Strategy - Planning for CRM Success
Rick McCutcheon
Favorite
Opferkew, Gretchen
Monday, May 8
3:15 PM – 3:45 PM
Implementing Dynamics 365: Tips & Tricks from our CRM Superheroes Presented by PowerObjects
Gretchen Opferkew
Favorite
Monday, May 8
4:15 PM – 5:45 PM
Sales Leadership Panel with Dynamics 365/CRM
Gretchen Opferkew
Favorite
Tuesday, May 9
1:15 PM – 2:45 PM
Selling with Insights
Gretchen Opferkew
Favorite
Reid, Kristie
Tuesday, May 9
10:45 AM – 12:15 PM
How to Integrate & Create Your Sales Processes in Dynamics 365/CRM
Kristie Reid
Favorite
Saldana, Abraham
Monday, May 8
1:30 PM – 3:00 PM
CRM Developer Ecosystem
Abraham Saldana
Favorite
Monday, May 8
4:15 PM – 5:45 PM
Career Path: Becoming A CRM Code Guru
Abraham Saldana
Favorite
Scampton, Britta
Tuesday, May 9
1:15 PM – 2:45 PM
Learning Paths in Dynamics 365
Britta Scampton
Favorite
Tuesday, May 9
3:00 PM – 4:30 PM
User Adoption Tools for Dynamics 365/CRM
Britta Scampton
Favorite
Schroeder, Christina
Monday, May 8
4:15 PM – 5:45 PM
Beautifying Your Charts
Christina Schroeder
Favorite
Tuesday, May 9
1:15 PM – 2:45 PM
Creating Your First SSRS Report
Christina Schroeder
Favorite
Service, Dana
Monday, May 8
4:15 PM – 5:45 PM
Sales Leadership Panel with Dynamics 365/CRM
Dana Service
Favorite
Sewell, Scott
Monday, May 8
10:45 AM – 12:15 PM
CRM Reporting Smorgasbord - Including, Power BI and FetchXML/SSRS
Scott Sewell
Favorite
Tuesday, May 9
8:00 AM – 9:30 AM
PowerBI + Dynamics 365 QuickStart and LookAhead
Scott Sewell
Favorite
Shahpari, Sheila
Monday, May 8
1:30 PM – 3:00 PM
Dynamics 365 Portals: Real-World Experiences
Sheila Shahpari
Favorite
Monday, May 8
4:15 PM – 5:45 PM
Dynamics 365 Portals Deep-Dive
Sheila Shahpari
Favorite
Tuesday, May 9
10:45 AM – 12:15 PM
Leveraging Cognitive Services in Your Dynamics 365 Implementation
Sheila Shahpari
Favorite
Sheaver, Tabetha
Tuesday, May 9
10:45 AM – 12:15 PM
What's In It For Me?
Tabetha Sheaver
Favorite
Simpson, Clarissa
Tuesday, May 9
3:00 PM – 4:30 PM
Navigating the Customer Care Journey - Dynamics 365/CRM Service
Clarissa Simpson
Favorite
Small, Art
Tuesday, May 9
9:45 AM – 10:15 AM
Taking Sales Analysis to the Next Level by EdgewaterFullscope
Art Small
Favorite
Soderberg, Katie
Monday, May 8
3:15 PM – 3:45 PM
SmartConnect – A Better Choice for CRM Integration Presented by eOne Solutions
Katie Soderberg
Favorite
Spears, Chris
Monday, May 8
9:00 AM – 10:30 AM
Customer Obsession: How to Leverage CRM to Improve Customer Experience
Chris Spears
Favorite
Tuesday, May 9
8:00 AM – 9:30 AM
CX Maturity: Are you A, E or T?
Chris Spears
Favorite
Steger, Jim
Monday, May 8
1:30 PM – 3:00 PM
Dynamics 365 Portals: Real-World Experiences
Jim Steger
Favorite
Monday, May 8
4:15 PM – 5:45 PM
Determining if Mobile is Right for Me
Jim Steger
Favorite
Tabor, Shawn
Monday, May 8
4:15 PM – 5:45 PM
Career Path: Becoming A CRM Code Guru
Shawn Tabor
Favorite
Tuesday, May 9
1:15 PM – 2:45 PM
Dynamic Customer Service with Relationship Insights
Shawn Tabor
Favorite
Thompson, Tad
Monday, May 8
9:00 AM – 10:30 AM
Service, ISH, USD, Field Service - What Do I Do?
Tad Thompson
Favorite
Monday, May 8
1:30 PM – 3:00 PM
Surfacing Sales Metrics in Dynamics 365
Tad Thompson
Favorite
Monday, May 8
3:15 PM – 3:45 PM
Implementing Dynamics 365: Tips & Tricks from our CRM Superheroes Presented by PowerObjects
Tad Thompson
Favorite
Monday, May 8
4:15 PM – 5:45 PM
Planning and Developing Metrics for Service
Tad Thompson
Favorite
Weinstock, Jerry
Monday, May 8
9:00 AM – 10:30 AM
Customization Tool Box for the CRM Product Manager
Jerry Weinstock
Favorite
Monday, May 8
4:15 PM – 5:45 PM
Career Path: Becoming A CRM Code Guru
Jerry Weinstock
Favorite
Tuesday, May 9
3:00 PM – 4:30 PM
Power Your Organization with Microsoft Flow
Jerry Weinstock
Favorite
Wessel, Jim
Tuesday, May 9
8:00 AM – 9:30 AM
Omni-Channel Customer Engagement with Live Assist for Dynamics 365
Jim Wessel
Favorite
Wise, Margaret
Monday, May 8
9:00 AM – 10:30 AM
Customer Obsession: How to Leverage CRM to Improve Customer Experience
Margaret Wise
Favorite
Tuesday, May 9
8:00 AM – 9:30 AM
CX Maturity: Are you A, E or T?
Margaret Wise
Favorite
Yack, Julie
Monday, May 8
1:30 PM – 3:00 PM
How to Add Project Service Automation to Your Sales Process
Julie Yack
Favorite
Tuesday, May 9
10:45 AM – 12:15 PM
Getting Started with Project Service Automation
Julie Yack
Favorite
Tuesday, May 9
3:00 PM – 4:30 PM
Live Group Solution Envisioning
Julie Yack
Favorite
Zalenski, Trisha
Monday, May 8
4:15 PM – 5:45 PM
Sales Leadership Panel with Dynamics 365/CRM
Trisha Zalenski
Favorite
Zemlicka-Hayes, Anne
Tuesday, May 9
9:45 AM – 10:15 AM
Marketing Automation for Dynamics 365 Presented by ClickDimensions
Anne Zemlicka-Hayes
Favorite
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