Service

Omni-Channel Customer Engagement with Live Assist for Dynamics 365

Tuesday, May 9
8:00 AM - 9:30 AM
Room: Wabash Cannonball

Format: Deep Dive


Attend this session to learn how you can create Omni-channel customer experiences with in-app support via chat, co-browse, document share and more. Hosted in the Azure cloud, CaféX Live Assist for Dynamics 365 embeds real-time customer interaction channels within Unified Service Desk and web clients for Dynamics 365. See how this combined solution enables personalized engagement across digital touchpoints and helps you increase customer satisfaction and agent productivity.

Leonard Kaminski

Vice President Sales, Strategic Accounts
CafeX Communications

With over twenty-five years of international experience in SaaS, IT infrastructure consulting, and service provider businesses, Len has a wealth of experience working with C-level executives and partners to deliver transformative business results. In his current role, he is responsible for sales within key enterprise accounts and sales enablement to the Microsoft seller and partner community focused on CaféX Live Assist for Microsoft Dynamics 365. Previous experience includes working as a trusted advisor to leading private equity firms, launching European sales and marketing teams for McGraw Hill IT subsidiaries offering market research and consulting services, and managing Nortel’s financial services sales and sales engineering. His focus is always about delivering value.

Presentation(s):

Send Email for Leonard Kaminski

Jim Wessel

Director of Sales Engineering
Cafe'X

Presentation(s):

Send Email for Jim Wessel


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Omni-Channel Customer Engagement with Live Assist for Dynamics 365



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