Service

Making the Case for Automation in Customer Service

Monday, May 8
1:30 PM - 3:00 PM
Room: Burlington Route

Format: Deep Dive
Level: Advanced

PDQ, ASAP, NOW! When people need customer service, they need it right away. Any process you can automate will cut down on delays, improve resolution times and let your Customer Service Representatives focus on providing top notch service to your customers. Join us to see how you can cut down on processing time using automation in Dynamics 365 (CRM) from case creation to sending the closing email.

Sarah Jelinek

Senior Consultant/Trainer - CRM
Arctic IT

Sarah is a proud geek who loves technology and to help solve problems. She has been working with Dynamics CRM since version 3.0 and loves every time there is a new release with new functionality. Sarah has been a Microsoft Certified Trainer for Dynamics CRM since 2007 and enjoys showing people how Dynamics CRM can help them work smarter, not harder. She is currently working with Arctic IT as a Senior Consultant/Trainer specializing in Dynamics CRM.

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Making the Case for Automation in Customer Service



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