Service

Getting Dirty with Field Service

Tuesday, May 9
8:00 AM - 9:30 AM
Room: Burlington Route

Format: Deep Dive
Level: Intermediate

Are you looking to get “down and dirty” with Dynamics 365 for Field Service? If so, then this is the session you have been looking for. Discover the art of streamlining many of the features that are critical to implementing effective and flexible field service solutions. Topics will include best practices and strategies for creating Work Orders, tips and tricks for working with and customizing the schedule board, and tips for customizing the mobile application. do you want to provide automated status updates to your customers including technician location and ETA’s? We’ll help with that too!

Derik Bormann

Director of Learning
Myrium Technology Solutions

Derik began teaching soft skills, sales skills, and business processes in 1996. In 2000, he began teaching Information Technology courses which included Network Infrastructure, SharePoint, Microsoft Office, as well as others. He has been working with Microsoft Dynamics CRM since version 3.0 and has extensive experience with pre-sales, business process implementation, custom development, and system design.

Derik is a regular contributor to CRM Tip of Day http://crmtipoftheday.com/. The website is run and managed by several Dynamics CRM MVP’s and consultants. Tips are posted every day, and are based on past experiences and new features. As part of Tip of Day, Derik runs their YouTube Channel. He posts weekly video’s related to Dynamics CRM and Dynamics 365. https://www.youtube.com/crmtipoftheday.

He routinely delivers Microsoft Dynamics CRM Advanced level training around the world. He is one of a handful of instructors to be selected to teach courses for Microsoft's Dynamics CRM Enterprise Academy which focuses on delivering level 300 content to the Partner Community. He also often delivers Content to Microsoft Employees, helped to develop the content for Microsoft’s CRM Mentoring program, and authored or co-authoring many of Microsoft’s current and future CRM courses. He also is the lead trainer for Microsoft’s internal Technical Sales People. He delivers these Immersion boot camp’s several times a year that help onboard Microsoft’s TSP’s to Dynamics CRM and help them demo in the field.

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