How Can I Capture and Share Tribal Knowledge?

Monday, May 8
10:45 AM - 12:15 PM
Room: Burlington Route

Format: Deep Dive
Level: Intermediate

Tribal knowledge is wisdom known within an organization or between a small group of people that isn't widely known elsewhere. It may be that knowledge that can help take customer service to the next level. In this session we will explore why this knowledge is so important, how to encourage the sharing of this information, methods you can use to gather that wisdom, and finally how to share that wealth your "customers".

Sarah Jelinek

Senior Consultant/Trainer - CRM
Arctic IT

Sarah is a proud geek who loves technology and to help solve problems. She has been working with Dynamics CRM since version 3.0 and loves every time there is a new release with new functionality. Sarah has been a Microsoft Certified Trainer for Dynamics CRM since 2007 and enjoys showing people how Dynamics CRM can help them work smarter, not harder. She is currently working with Arctic IT as a Senior Consultant/Trainer specializing in Dynamics CRM.


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