Social Engagement/Omnichannel Deep Dive

Tuesday, May 9
10:45 AM - 12:15 PM
Room: Burlington Route

Format: Deep Dive
Level: Advanced

More and more organizations are using social data to drive their customer engagement models. This could come in the form of consuming social data from external sources, or bringing this information into Dynamics 365. In this session, we will explore trends in using Social data in customer engagement models, as well as show you how bring in and consume data from Microsoft Social Engagement inside Dynamics 365.

Derik Bormann

Director of Learning
Myrium Technology Solutions

Derik began teaching soft skills, sales skills, and business processes in 1996. In 2000, he began teaching Information Technology courses which included Network Infrastructure, SharePoint, Microsoft Office, as well as others. He has been working with Microsoft Dynamics CRM since version 3.0 and has extensive experience with pre-sales, business process implementation, custom development, and system design.

Derik is a regular contributor to CRM Tip of Day The website is run and managed by several Dynamics CRM MVP’s and consultants. Tips are posted every day, and are based on past experiences and new features. As part of Tip of Day, Derik runs their YouTube Channel. He posts weekly video’s related to Dynamics CRM and Dynamics 365.

He routinely delivers Microsoft Dynamics CRM Advanced level training around the world. He is one of a handful of instructors to be selected to teach courses for Microsoft's Dynamics CRM Enterprise Academy which focuses on delivering level 300 content to the Partner Community. He also often delivers Content to Microsoft Employees, helped to develop the content for Microsoft’s CRM Mentoring program, and authored or co-authoring many of Microsoft’s current and future CRM courses. He also is the lead trainer for Microsoft’s internal Technical Sales People. He delivers these Immersion boot camp’s several times a year that help onboard Microsoft’s TSP’s to Dynamics CRM and help them demo in the field.


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