Sales

Customer Obsession: How to Leverage CRM to Improve Customer Experience

Monday, May 8
9:00 AM - 10:30 AM
Room: Frisco

Format: Deep Dive
Level: Intermediate

In this session, Sales Leaders will learn how to use CRM to improve all aspects of CX- through process, technology and data. Interactive exercises and brainstorming will arm attendees with specific short and long term actions to take back to their teams.

Margaret S. Wise

VP, Strategy
Arke

Margaret Wise has been working with Dynamics CRM since v1.0. She has helped many mid and enterprise organize leverage CRM to advance and modernize their lead to revenue process through the use of technology. Margaret specifically focuses on the lead generation side of CRM and how to optimize integration across CRM and Marketing Technology tools and strategies. This background has evolved into helping organizations create Customer Experiences that deliver great outcomes.

Presentation(s):

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Chris Spears

Presentation(s):

Send Email for Chris Spears


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Customer Obsession: How to Leverage CRM to Improve Customer Experience



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