CX Maturity: Are you A, E or T?

Tuesday, May 9
8:00 AM - 9:30 AM
Room: Missouri Pacific

Format: Deep Dive
Level: Intermediate

Attendees will work through interactive exercises to self assess their organization as Aspirational, Experiential or Transform and participate in facilitated discussion on advancing to the level appropriate for their business and industry.

Margaret S. Wise

VP, Strategy

Margaret Wise has been working with Dynamics CRM since v1.0. She has helped many mid and enterprise organize leverage CRM to advance and modernize their lead to revenue process through the use of technology. Margaret specifically focuses on the lead generation side of CRM and how to optimize integration across CRM and Marketing Technology tools and strategies. This background has evolved into helping organizations create Customer Experiences that deliver great outcomes.


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Chris Spears


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