Citizen Developer

Making Sense of CRM Customization Options

Tuesday, May 9
8:00 AM - 9:30 AM
Room: New York Central

Format: Deep Dive
Level: Intermediate

One of the great things about Dynamics CRM/365 is that it provides a vast array of options to extend the system beyond its normal capabilities so it can be tailored to specific business needs. Some things like JavaScript and plug-ins require a developer but others like workflows and business rules can be configured by just about anyone. This session will explore the myriad of different options for customization, providing pros and cons as well as examples of when each should and shouldn't be used.

Jason Lattimer

Development Manager

Jason has been working to help people get the most out of their Dynamics CRM/365 experience since v1.2. He has a technical focus concentrating on enhancing the product with custom development along with incorporating other Microsoft services such as Azure and Office 365. On the side he's sharing code on GitHub and making tools to help developers get their jobs done faster and better.


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Making Sense of CRM Customization Options

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