2017 Focus Conference

Browse by CRMUG Track

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Sales
Monday, 09:00 - 10:30

Customer Obsession: How to Leverage CRM to Improve Customer Experience
Location: Frisco
Sales
Monday, 09:00 - 10:30

Planning for CRM Success
Location: Wabash Cannonball
Sales
Monday, 10:45 - 12:15

5 Ways to Build, Increase and Nurture Your Lead Generation Through Microsoft Dynamics CRM
Location: Frisco
Sales
Monday, 10:45 - 12:15

Design a CRM-Ready Sales Process
Location: Missouri Pacific
Sales
Monday, 13:30 - 15:00

How to Add Project Service Automation to Your Sales Process
Location: Missouri Pacific
Sales
Monday, 13:30 - 15:00

Surfacing Sales Metrics in Dynamics 365
Location: Illinois Central
Sales
Monday, 16:15 - 17:45

Determining if Mobile is Right for Me
Location: Missouri Pacific
Sales
Monday, 16:15 - 17:45

Sales Leadership Panel with Dynamics 365/CRM
Location: Illinois Central
Sales
Tuesday, 08:00 - 09:30

Going Mobile with Sales
Location: Frisco
Sales
Tuesday, 08:00 - 09:30

CX Maturity: Are you A, E or T?
Location: Missouri Pacific
Sales
Tuesday, 10:45 - 12:15

What's In It For Me?
Location: Frisco
Sales
Tuesday, 10:45 - 12:15

How to Integrate & Create Your Sales Processes in Dynamics 365/CRM
Location: New York Central
Sales
Tuesday, 13:15 - 14:45

Selling with Insights
Location: Illinois Central
Sales
Tuesday, 13:15 - 14:45

Beyond Adoption - Delivering Business Outcomes
Location: Wabash Cannonball
Service, Sales
Tuesday, 15:00 - 16:30

Going Beyond the Out-of-Box Territory Entity! Territory Management and Geospatial Strategies for Dynamics 365
Location: Missouri Pacific
Sales
Tuesday, 15:00 - 16:30

User Adoption Tools for Dynamics 365/CRM
Location: Wabash Cannonball
Sales
Service
Monday, 09:00 - 10:30

Service, ISH, USD, Field Service - What Do I Do?
Location: Burlington Route
Service
Monday, 09:00 - 10:30

Customer-Centric Business Enablement
Location: Missouri Pacific
Service
Monday, 10:45 - 12:15

How Can I Capture and Share Tribal Knowledge?
Location: Burlington Route
Service
Monday, 10:45 - 12:15

A Unified Service Desk Experience
Location: Wabash Cannonball
Service
Monday, 13:30 - 15:00

Making the Case for Automation in Customer Service
Location: Burlington Route
Service
Monday, 13:30 - 15:00

Dynamics 365 Portals: Real-World Experiences
Location: Wabash Cannonball
Service
Monday, 16:15 - 17:45

Planning and Developing Metrics for Service
Location: Burlington Route
Service
Monday, 16:15 - 17:45

Dynamics 365 Portals Deep-Dive
Location: Wabash Cannonball
Service
Tuesday, 08:00 - 09:30

Getting Dirty with Field Service
Location: Burlington Route
Service
Tuesday, 08:00 - 09:30

Omni-Channel Customer Engagement with Live Assist for Dynamics 365
Location: Wabash Cannonball
Service
Tuesday, 10:45 - 12:15

Getting Started with Project Service Automation
Location: Wabash Cannonball
Service
Tuesday, 10:45 - 12:15

Social Engagement/Omnichannel Deep Dive
Location: Burlington Route
Service
Tuesday, 13:15 - 14:45

Beyond Adoption - Delivering Business Outcomes
Location: Wabash Cannonball
Service, Sales
Tuesday, 13:15 - 14:45

Dynamic Customer Service with Relationship Insights
Location: Burlington Route
Service
Tuesday, 15:00 - 16:30

Navigating the Customer Care Journey - Dynamics 365/CRM Service
Location: Burlington Route
Service
Citizen Developer
Monday, 09:00 - 10:30

Beginner's Guide to JavaScript & CRM
Location: New York Central
Citizen Developer
Monday, 09:00 - 10:30

Customization Tool Box for the CRM Product Manager
Location: Illinois Central
Citizen Developer
Monday, 10:45 - 12:15

Designing Your Dynamics Business Processes
Location: Illinois Central
Citizen Developer
Monday, 10:45 - 12:15

CRM Reporting Smorgasbord - Including, Power BI and FetchXML/SSRS
Location: New York Central
Citizen Developer
Monday, 13:30 - 15:00

CRM Developer Ecosystem
Location: Frisco
Citizen Developer
Monday, 13:30 - 15:00

Should the Squeaky Wheel Get the Grease? How to Prioritize Competing CRM Projects/Modifications Requests
Location: New York Central
Citizen Developer
Monday, 16:15 - 17:45

Career Path: Becoming A CRM Code Guru
Location: New York Central
Citizen Developer
Monday, 16:15 - 17:45

Beautifying Your Charts
Location: Frisco
Citizen Developer
Tuesday, 08:00 - 09:30

Making Sense of CRM Customization Options
Location: New York Central
Citizen Developer
Tuesday, 08:00 - 09:30

PowerBI + Dynamics 365 QuickStart and LookAhead
Location: Illinois Central
Citizen Developer
Tuesday, 10:45 - 12:15

Leveraging Cognitive Services in Your Dynamics 365 Implementation
Location: Missouri Pacific
Citizen Developer
Tuesday, 10:45 - 12:15

Top CRM Configurator Mistakes & How to Avoid Them
Location: Illinois Central
Citizen Developer
Tuesday, 13:15 - 14:45

Creating Your First SSRS Report
Location: Frisco
Citizen Developer
Tuesday, 13:15 - 14:45

Learning Paths in Dynamics 365
Location: New York Central
Citizen Developer
Tuesday, 15:00 - 16:30

Power Your Organization with Microsoft Flow
Location: Frisco
Citizen Developer
Tuesday, 15:00 - 16:30

Live Group Solution Envisioning
Location: New York Central
Citizen Developer