Plenary: Next Frontier, Sunday

Plenary: Next Frontier

PNFLBA-06: Late-Breaking Abstract - The Impact of Scribes on Office Productivity in Urology Practice

Sunday, May 14
2:45 PM - 2:50 PM
Location: BCEC: Ballroom East

Presentation Authors: Deepak Kapoor*, Karen Hohlman, Melville, NY

Introduction: The advent of electronic health records (EHR) has been determined to be a major cause of physician frustration and burnout. One strategy has been the use of scribes to assist with completion of medical records during office visits. Although data suggests that patients accept the presence of scribes and scribes can improve physician satisfaction, there is conflicting data on whether scribes improve productivity and no studies on the impact of scribes specifically in urology. We sought to determine whether the use of scribes improved provider productivity in our urology practice.

Methods: We instituted a voluntary scribe program at our multi-site large urology practice. A total of 20 providers participated in the scribe program (user group, UG). 18 providers practicing in the same physical offices who declined the use of scribes served as a control group (non-user group, NUG). Provider productivity as measured by total evaluation and management (E&M)visits and relative value units (RVUs) visits were aggregated and compared for the 6 months pre- and post-adoption of the scribe. The month the scribe started was considered a training month and excluded from analysis. Coding patterns were assessed for UG and NUG pre- and post-scribe as well. Statistical analysis pre- and post-scribe for each provider was performed using Student's paired t-test.

Results: Pre-scribe E&M visits for UG and NUG were 1613.8 and 1661.1, respectively (difference 47.3, p=0.72). Pre-scribe RVUs for UG and NUG were 11567.7 and 10475.6, respectively (difference 1092.1, p=0.22). For UG post-scribe, significant increases in both E&M visits and total RVUs were observed (E&M visits 1836.9, +13.8%, p=0.00; RVUs 12467.7, +7.8%, p=0.05). Conversely, there was no significant change in either E&M visits or RVUs for NUG (E&M visits 1651.6, -0.6%, p=0.76; RVUs 10576.0, +1.0%, p=0.67). Post-scribe, the difference in RVUs between UG and NUG was significant (1891.7, p=0.05) while the difference in RVUs approached, but did not reach, significance (185.3, p=0.08).

Conclusions: To date, there has been no analysis on the impact that the addition of scribes has on productivity in the urology office. Our data suggests that productivity as measured by both office E&M visits as well as total RVUs is significantly improved by the addition of scribes. When combined with other data regarding scribe acceptance by patients and improvements in physician satisfaction, the utilization of scribes is a viable option for urology practices seeking to manage EHR fatigue in their providers.

Source Of Funding: none

Deepak A. Kapoor, MD

Icahn of Medicine at the Mount Sinai Hospital

Dr. Deepak A. Kapoor, Chairman and CEO of Integrated Medical Professionals (IMP) headquartered in Melville, NY, is one of the youngest physicians to have been certified by the American Board of Urology. His medical background is diverse with both laboratory and clinical experience, both in the academic and private sectors.

Under his leadership, Integrated Medical Professionals (IMP) has become the largest comprehensive urology group practice in the United States, and is regarded as a national leader in the areas of quality management, utilization review, compliance and the development of coordinated clinical pathways.

Dr. Kapoor is Clinical Associate Professor of Urology at the Icahn School of Medicine at Mount Sinai, is Chairman of Health Policy and Past President of LUGPA (a trade organization representing nearly 25% of all practicing urologists in the United States), is Chairman of SCRUBS RRG (the only national urology specific medical malpractice carrier), has served on the Board of Directors of UroPAC, and is a member of the Board of Directors of Allied Urological Services, (the largest lithotripsy partnership in the United States , where he also functions as Chairman of the Finance Committee) and is Founder and Past-President of the Integrated Medical Foundation. Dr. Kapoor is a Fellow of the American College of Physician Executives.

Dr. Kapoor has published and lectured extensively on both clinical and business medical issues, and serves on a number of medical advisory boards, including the New York State Governor´s Prostate Cancer Advisory Panel. He is the 2014 recipient of the Russell W. Lavengood Distinguished Service Award from the New York Section of the American Urological Association as well as the 2011 Ambrose-Reed Socioeconomic Essay Award from the American Urological Association. Dr. Kapoor continues to enjoy an active clinical practice along with his administrative duties.


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PNFLBA-06: Late-Breaking Abstract - The Impact of Scribes on Office Productivity in Urology Practice

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