Operations and Implementation

Oral Presentation

(OI7-02) Streamlining Telehealth Credentialing

Monday, April 24
1:30 PM - 1:59 PM
Location: Tangerine Ballroom

This presentation focuses on the strategies utilized to streamline medical staff credentialing within a large telemedicine network. Through the use of credentialing by proxy and targeted communications aimed at improving the utilization and effectiveness of credentialing by proxy, the Medical University of South Carolina [MUSC] has successfully reduced the burden that this process has on its programs. The presenters will discuss specific credentialing or administrative barriers and how to address them. Additionally, MUSC is part of a collaboration with other telehealth hubs and organizations to move towards a centralized credentialing model for the whole state. This innovative credentialing model could have a large positive impact on the efficient utilization of telehealth in South Carolina.

Learning Objectives:

Kathy Schwarting

Executive Director
Palmetto Care Connections

Kathy serves as the Executive Director of Palmetto Care Connections (PCC), an effort in partnership with multiple agencies around SC to develop a statewide Telehealth Network. PCC works with existing telemedicine/telehealth providers to promote/expand their services as well as with new up and coming applications. Kathy has more than 19 years of experience in rural health care working with various types of providers to improve the overall health care delivery systems as well as to recruit and retain providers in those communities. She spent more than twelve years working to foster relationships, develop partnerships, and promote shared services between health care providers in Allendale, Barnwell, and Hampton counties by developing and coordinating the first not-for-profit rural health network in the state. Kathy has also served in various capacities of leadership and management in the rural hospital setting.
Kathy received her undergraduate degree in Business Administration from the University of South Carolina (USC) and holds a Masters in Health Administration from the Medical University of South Carolina (MUSC).


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Alexis E. Frehse

Telehealth Access Coordinator
Medical University of South Carolina Center for Telehealth

Alexis E. Frehse, is the Telehealth Access Coordinator for the MUSC Center for Telehealth. In this position, she works with the MUSC Health clinics to equip their facilities with telehealth equipment in order to give them access to services from all MUSC providers. Ms. Frehse also works with South Carolina organizations to coordinate the establishment of multispecialty telehealth clinics. In addition to these duties, Ms. Frehse serves as the internal communication facilitator for the center. She began her career with the Center for Telehealth in April of 2016.

Alexis graduated with honors from the University of Georgia with a Bachelor of Arts in Journalism. She began her career at MUSC in June of 2014 with the College of Medicine’s Human Resources Center of Expertise. Prior to joining MUSC, Ms. Frehse worked as a Communications Coordinator for the Charleston School of Law.


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Annalise F. Baker-Whitcomb

Outpatient Program Coordinator
Medical University of South Carolina Center for Telehealth

Annalise Baker-Whitcomb is an Outpatient Program Coordinator working primarily with perinatal telehealth services including Maternal Fetal Telemedicine and Prenatal Genetic Counseling. Ms. Baker-Whitcomb assists these programs with operational tasks and planning as well as bringing on new sites and services. Ms. Baker-Whitcomb also has experience through the Center for Telehealth with navigating telehealth credentialing, equipment tracking and other administrative duties.

Annalise Baker-Whitcomb graduated magna cum laude from the College of Charleston with a Bachelor’s degree in Communication, minoring in Public Health. She was a research assistant for the Women’s Health Research team at The College of Charleston for two years, and worked as the Assistant Director of the team after graduation. During that time, Ms. Baker-Whitcomb co-authored a paper published in the Journal of Maternal and Child Health and gained experience in grant writing.


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(OI7-02) Streamlining Telehealth Credentialing

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