Operations and Implementation

Panel Presentation

(OI8-01) Maturity Advancements in a Large National Telehealth Program Design

Monday, April 24
2:45 PM - 3:45 PM
Location: Tangerine Ballroom

Telehealth services are increasing nationally and internationally. It is also evolving from individual proof of concept pilot implementations to multiple separate service line projects and, more recently, to integrated, enterprise-wide programs that include standardization of technology platforms and protocols across the telehealth continuum of care. These programs often include real-time (synchronous) telehealth to a variety of care settings, direct-to-consumer "virtual visit" telehealth, and/or remote health monitoring in patients' homes.
As healthcare provider organizations (HPOs) integrate telehealth into their care delivery processes, they have a growing need to simplify their telehealth infrastructure to deliver reliable care and achieve better outcomes at lower cost.
This panel session will present lessons learned from a hospital-based telehealth program that enables HPOs to have the flexibility to leverage the capacity of their existing staff and to supplement, when and where needed, by competitively contracting for additional professional services. The example used will be a large HPO in the for profit sector that established an enterprise telehealth program along with its own spoke (referral) and hub (consultant) technology infrastructure to meet its current needs and future planned telehealth innovations.
Panel members will discuss the integrated business design, operations, and technical aspects, highlighting the benefits over prior siloed telehealth project architectures. These include challenges encountered and remediations implemented in the planning, execution, and operation of the program as well as the data collection strategies used to generate and collect metrics used for quality assurance activities and to establish and validate the program ROI.
The telehealth technology infrastructure supports a referral site having access to a variety of specialists by connecting from the systematized endpoints (carts) to multiple consulting hubs, both inside and outside the enterprise. The telehealth software creates a standardized template at the referral (originating) site for a consistent user experience and data capture for ongoing performance reporting, minimizing retraining and maximizing their productivity, while providing the flexibility to adjust to service-line specific documentation, imaging, and workflow requirements. It also includes integration of clinical documentation with multiple EHRs across the enterprise; a vendor-neutral framework for devices and video services, seamless access to PACS and other images and videos from the referral site; multipoint video encounters; and use of multiple peripheral medical devices. This type of framework allows planning and prioritization of new markets and specialties.

Learning Objectives:

Reed V. Tuckson

Managing Director
Tuckson Health Connections, LLC

Reed V. Tuckson, MD, FACP, is Managing Director of Tuckson Health Connections, LLC, a health and medical care consulting business that brings people and ideas together to promote optimal health outcomes and value through innovation and integration across the fields of prevention; public health; consumer activation; quality care delivery; the translation of science and technology into value producing interventions; and optimization of big data and analytics.

Previously, he served as Executive Vice President and Chief of Medical Affairs for UnitedHealth Group; Senior Vice President for Professional Standards of the AMA; Senior Vice President of the March of Dimes Birth Defects Foundation; President of the Charles R. Drew University of Medicine and Science; and Commissioner of Public Health for the District of Columbia.

Dr. Tuckson is the immediate past President and Board Member of the American Telemedicine Association; Chairman of the Board for ViTel Net, LLC, a leading innovator in telehealth solutions; a Board Member of LifePoint Health, a leading hospital company dedicated to providing high-value care and services to growing regions, rural communities and vibrant small towns across the nation; and Cell Therapeutics, Inc., a public corporation concerned with the development of cancer pharmaceuticals.

At the National Institutes of Health, Dr. Tuckson currently serves on the Clinical Center Research Hospital Board and the National Advisory Council for Complementary and Integrative Health. He is an elected member of the National Academy of Medicine, currently serving on the Health Sciences Policy Board; Co-Chair of the Digital Learning Collaborative; and a member of the Business Action Collaborative.

He is a graduate of Howard University, Georgetown University School of Medicine, and the Hospital of the University of Pennsylvania’s General Internal Medicine Residency and Fellowship Programs, where he was also a Robert Wood Johnson Foundation Clinical Scholar studying at the Wharton School of Business.


Send Email for Reed Tuckson

Robert Kolodner

Vice President and Chief Medical Officer
ViTel Net

Robert M. Kolodner, MD, FACMI, LFAPA is Vice President and Chief Medical Officer for ViTel Net, a leading provider of innovative, easily adaptable telemedicine/telehealth technology solutions covering the entire continuum of care. For more than two decades, ViTel Net has pioneered advancements in the telehealth industry with state-of-the-art technology and a customer-centric focus that have earned the company industry honors and a reputation for excellence.

Dr. Kolodner has been at the forefront of advances in health IT, including 31 years of federal service and leadership. As National Coordinator for Health IT in the Department of Health and Human Services, he promoted the adoption and use of electronic health records, and advanced the efforts between the public and private sectors to develop a nationwide, interoperable health IT infrastructure. His work laid the foundation for the acceleration of national health IT initiatives.

Before HHS, Dr. Kolodner was the national clinical informatics leader for the Department of Veterans Affairs’ (VA) broad range of health IT activities. He provided vision, direction and leadership for VistA, VA’s electronic health record system – the world’s first successful large-scale Electronic Health Record implementation. In the mid‐nineties, he coordinated the emerging telemedicine activities at local VA Medical Centers prior to the creation of VA’s national Telemedicine Office.

Dr. Kolodner received his A.B. from Harvard, his M.D. from Yale, and completed his psychiatric residency at Washington University in St. Louis. He has been on the faculty at the Emory University School of Medicine, the University of Texas Southwestern Medical Center at Dallas, the University of Maryland School of Medicine, and the Georgia Institute of Technology College of Computing. Dr. Kolodner is board certified in psychiatry, a Fellow in the American College of Medical Informatics, and a Lifetime Fellow in the American Psychiatric Association.


Send Email for Robert Kolodner

Neha Sachdeva

Director, Advisory Services, Telehealth Specialist

Neha Sachdeva is a Director in KPMG LLP's Southeast Advisory Services practice focused on information technology enablement for healthcare providers. She has focused primarily on clinical transformation, alternate care delivery model, and strategic program planning and implementation for healthcare reform and transformation initiatives; her responsibilities have included business requirements gathering, clinician workflow redesign, and performance management.


Send Email for Neha Sachdeva

Les Standerfer

Chief Technology Officer
Virtual Medical Staff

Les Standerfer is Chief Technology Officer for Virtual Medical Staff. With over 18 years experience providing technology services and solutions to the healthcare industry, Les Standerfer’s focus is helping Health Systems establish telemedicine services, healthcare regulatory compliance, information security, and auditing. Prior to joining Virtual Medical Staff, he served as Chief Architect of Telemedicine for LocumTenens.com.


Send Email for Les Standerfer


(OI8-01) Maturity Advancements in a Large National Telehealth Program Design

Attendees who have favorited this

Send Email for Maturity Advancements in a Large National Telehealth Program Design