Operations and Implementation

Oral Presentation

(OI5-03) Clinical Telemedicine at Gundersen Health System: Building the Infrastructure

Monday, April 24
10:55 AM - 11:15 AM
Location: Tangerine Ballroom

Gundersen Health System is a comprehensive healthcare network including one of the nation's largest multi-specialty group medical practices, teaching hospital, regional community clinics, affiliate hospitals and clinics, behavioral health services, vision centers, pharmacies, and air and ground transport services. We serve a Tri-State region, serving a population of 600,000 patients. Our telemedicine clinical services have grown to over 100 providers, in 28 specialty areas. This presentation will focus on the growth of this program from infancy to its current state.
Through the years a strong infrastructure of technology, providers and staff has been built. Statistics that are monitored include the number of appointments, the number of specialists, specialties, regional sites and locations. Our telemedicine program is an essential component to our strengthening commitment to 'Care Close to Home'.

Throughout the presentation the presenters will provide tips, resources and guidelines in the areas of:

  • Engaging Leadership
    Recruitment of Providers
    Patient Experience Surveys

    This presentation is intended for entry level audiences looking to learn more about implementation of a telemedicine program. Following the presentations attendees will understand the critical steps needed to implement a telemedicine program in their institution. Hear about the lessons learned during the early days and growth of a program and how to overcome challenges in each of the listed points.

    Learning Objectives:

    • Upon completion, participant will be able to identify the steps in implementation of a telemedicine service
    • Upon completion, participant will be able to list 5 barriers to implementation of telemedicine
    • Upon completion, the participant will be able to describe how telemedicine supports their facility's mission and supports and enhances patient care
  • David Guggenbuehl

    Director, Department of Regional Services and Telemedicine
    Gundersen Health System

    David Guggenbuehl, RN, MBA has fifteen years of clinical management and leadership in the field of Telemedicine. He has been the Director of the Telemedicine program at Gundersen since the onset. Mr. Guggenbuehl has presented at numerous national and international conferences including the American Telemedicine Association and the International Telemedicine Association.


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    Jessica E. Miller

    Program Manager Telemedicine
    Gundersen Health System

    Jessica Miller, RN has 20 years of experience in the area of Telehealth. As Program Manager, she is responsible for the day to day operations of the Telemedicine program at Gundersen Health System as well as management of utilization of individual providers and telemedicine units, maintenance of maps and data bases for the telemedicine program.


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