Operations and Implementation

Oral Presentation

(OI6-02) By Design: an Enterprise Approach to Expanding Maternal and Newborn Healthcare Services

Monday, April 24
11:30 AM - 11:59 AM
Location: Tangerine Ballroom

Expansion of maternal and newborn healthcare services via telehealth is supported by executive, operational, technology teams and Women and Newborn Clinical Program. Inpatient Neonatology and Lactation Services, and outpatient Genetic Counseling are fully operational, with key performance measures defined for each program. Additional programs are in early implementation phase including a program for parents to view their newborns in critical care units, a dedicated 24/7 newborn support center and expansion of outpatient services. These TeleHealth programs augment and complement existing programs to enhance maternal and newborn services throughout Utah and surrounding states.

TeleHealth Services at Intermountain Healthcare supports a myriad of programs with Women and Newborn programs representative of an area where access to care can be very limited. Early telehealth software and hardware solutions were designed for adult critical care, stroke and crisis care services. Additional hardware design focused on supporting our smallest patients. Purposeful customization of equipment and telehealth platforms result in new challenges and unique opportunities to continually innovate.

The purpose of this presentation is to provide an overview and comparison of program design, implementation, and operational barriers as well as keys to success. Using ARHQ’s literature map to contextualize and evaluate these programs, opportunities for future research will be identified.

Learning Objectives:

Lory Maddox

Clinical Operations Manager, Telehealth services
Intermountain Healthcare

Lory has a broad background in nursing serving in both military and academic settings. She has graduate studies business and informatics preparing her for her position as a Clinical Operations Manager for TeleHealth Services at Intermountain Healthcare. She is one of the early members of the TeleHealth team involved in initial development and implementation of telehealth technologies supporting diverse clinical services. Her current focus area is development, implementation, and management that Women and Newborn Clinical Program initiatives.

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