Operations and Implementation

ePoster Presentation

(EP-135) Building an Enterprise-Wide Telehealth Strategy: Challenges and Lessons Learned

Sunday, April 23
4:35 PM - 4:50 PM
Location: Experience Zone - ePosters

Expansion of maternal and newborn healthcare services via telehealth is supported by executive, operational, technology teams and Women and Newborn Clinical Program. Inpatient Neonatology and Lactation Services, and outpatient Genetic Counseling are fully operational, with key performance measures defined for each program. Additional programs are in early implementation phase including a program for parents to view their newborns in critical care units, a dedicated 24/7 newborn support center and expansion of outpatient services. These TeleHealth programs augment and complement existing programs to enhance maternal and newborn services throughout Utah and surrounding states.

TeleHealth Services at Intermountain Healthcare supports a myriad of programs with Women and Newborn programs representative of an area where access to care can be very limited. Early telehealth software and hardware solutions were designed for adult critical care, stroke and crisis care services. Additional hardware design focused on supporting our smallest patients. Purposeful customization of equipment and telehealth platforms result in new challenges and unique opportunities to continually innovate.

The purpose of this presentation is to provide an overview and comparison of program design, implementation, and operational barriers as well as keys to success. Using ARHQ's literature map to contextualize and evaluate these programs, opportunities for future research will be identified.

Learning Objectives:

Tracy Walsh

The Advisory Board Company

Tracy serves as a Consultant overseeing behavioral health and telehealth research for the Population Health Advisor team within the Research & Insights division. Since joining The Advisory Board Company in 2013, Tracy has led the firm’s research on behavioral health strategic development and program implementation, with an emphasis on behavioral health integration into the primary care setting and telepsychiatry models.

Tracy graduated from Princeton University with an A.B. in Anthropology and a concentration in Global Health and Health Policy. She holds a Master of Public Health degree in the Sociomedical Sciences from Columbia University. Prior to joining the Advisory Board, Tracy worked in clinical research at the New York State Psychiatric Institute and as a health policy analyst at a law firm in Washington, D.C


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Maureen Ideker

System Director of Telehealth
Essentia Health

Maureen Ideker is one of the Midwest’s pioneers in telehealth. She is the System Director of Telehealth in Duluth, with Essentia Health. Maureen has been instrumental in developing over 30 rural originating telehealth sites across Minnesota, Wisconsin, and North Dakota, and more than 25 outreach services at Essentia Health. She is actively involved with public policy related to telehealth and provided testimony to influence the 2015 telemedicine laws in North Dakota and Minnesota.
Maureen is the co-chair of the North Dakota HIMSS Telehealth Task Force. She was named the Rural Health Hero this year for Minnesota by the Minnesota Rural Health Association due to her longtime commitment to rural health initiatives and her work with telehealth in Minnesota since 1994. She currently assists Minnesota’s e-health efforts by her participation on the following boards: MN Commissioner of Health’s e-Health Advisory Committee, Governor Mark Dayton’s Broadband Task Force and also represents Minnesota on the Great Plains Telehealth Resource and Assistance Center (gpTRAC) Advisory Committee and serves as an independent consultant for gpTRAC.


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(EP-135) Building an Enterprise-Wide Telehealth Strategy: Challenges and Lessons Learned

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