Direct to Consumer

Oral Presentation

(DTC6-02) Assessing the Clinical Quality of Virtual Urgent Care Visits

Monday, April 24
11:50 AM - 12:09 PM
Location: W224 CD

Thousands of patients are being seen virtually for urgent care problems. Programs have little research data and no telemedicine-specific, evidence-based guidelines to rely on when it comes to assessing the clinical quality of these visits. Southwest Medical, A Part of OptumCare has had an urgent care virtual clinic since 2014. Its current quality assurance program is a good starting point for discussion. Through sharing information and thoughts at this session, innovative ideas and collaborative plans for improving quality assessment will arise!

Learning Objectives:

Lo Fu Tan

Associate Medical Director, On Demand Medicine
Southwest Medical, A Part of OptumCare

Dr. Tan is a board certified Family Physician with extensive clinical experience in underserviced care ranging from remote regions in Canada and Wyoming to the urban setting of Las Vegas. His practices have included academic teaching, comprehensive family medicine, emergency medicine, and urgent care. With his training in Preventive Medicine, he has embraced Evidence-Based Medicine and Population Health Management throughout his career . He works full-time in urgent care, and is a leader of the urgent care group that includes a 24/7 virtual clinic that has 12,000 patient visits annually. His research interests focus on clinical quality and access. He founded the Telemedicine Research Group that recently published an original article on the quality of care for upper respiratory tract infections seen virtually on telemedicine compared to in person at urgent care.

He wishes to thank the conference attendees who will be at his presentations.


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Toni Corbin

Senior Vice President of Operations
Southwest Medical Associates

Toni has specialized in healthcare administration for the past 30 years and received her M.S. in Healthcare Administration. She has spent the majority of her career working in the outpatient medical setting. Toni is currently the Senior Vice President of Operations at Southwest Medical Associates where she has been employed for the past 26 years.


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(DTC6-02) Assessing the Clinical Quality of Virtual Urgent Care Visits

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