Symposium on the Future of Libraries
The Public Library of Cincinnati and Hamilton County has successfully eliminated the public service desk at five branches and a number of service departments at the Main Library. Staff now use tablets to roam and meet the customer where he/she is, not force the customer to come to us. The model incorporates self-check-out/in, self registration, self-service holds, cordless phones, and a cashless environment - no money changes hands. Attend this program and learn how Cincinnati overcame the numerous challenges to make Fully Mobile a reality, and how it positively impacted service.
Meeting Type: Symposium on the Future of Libraries
Interests: Leadership, Public Services, Transforming Libraries
Library Type: Academic, Public
Cost: Included with full conference registration.