Join Kelvin Watson, Chief Operating Officer and Senior Vice-President for the Queens Library to discuss wide-ranging innovations that are transforming the Queens Library, and learn about their efforts to radically transform and improve the way library patrons discover and access eResources through a Virtual Library System. This system will provide a best-of-breed solution for all their users, keeping the library’s doors open twenty-four hours a day, seven days a week, and shifting the balance of power from providers to libraries and the customers we serve. Libraries invest in and license a rich array of eResources for their customers, and are forced to rely on a complex set of proprietary interfaces to navigate and deliver them. Only the savviest users can keep track of many separate usernames, passwords, and website URLs. Even when this barrier is crossed, accessing the eResource (or finding out what is available) requires the user to follow links out of the library’s and into the provider’s system. These systems are often “walled gardens,” where the eResource provider, not the library, controls the user’s experience, which can lead to frustration and failure. Learn about how the Virtual Library System allows users seamless access to digital materials, all within Queens Library’s own web and mobile interfaces, extending beyond the confines of any physical location and into people’s homes with the tools and devices that allow deeper interaction with the library’s offerings.
Meeting Type: Master Series
Cost: Included with full conference registration.