Satisfied, engaged customers (in-library and increasingly, remote) are a major component of helping to ensure a positive outcome at budget time. But how does a library accomplish this in an organized fashion so that it becomes part of the ongoing culture of the organization? Hear how LibSat, a comprehensive web-based management process supports this objective.
Denise Davis, Deputy Library Director Sacramento Public Library
Joe Matthews, Consultant and Author "Listening to the Voice of the Customer"
Meeting Type: Exhibitor Session
Content Area: Transforming: Customer & User Expectations
Library Type: Public, Regional System
Cost: Included with full conference registration.