The inverted pyramid is a classic technique used by journalists to prioritize the most newsworthy content when writing articles. Web designers have combined this concept with visual hierarchy to organize websites around the content and features that are most important to users. In libraries, designers also need to consider the broader library ecosystem, prioritizing features like chat buttons, contact information, and other content that intersects with key public services. Drawing from service and information design, we illustrate how the inverted pyramid provides a robust framework for the design of library user experiences, closing the loop between websites, services, and patrons.
Meeting Type: Program
Content Area: Transforming: Customer & User Expectations
Type of Library: Academic
Cost: Included with full conference registration.