Smartphones and tablets are here to stay, and libraries want to provide the best customer experience on these devices. This panel will feature librarians who are using a library app to drive a better customer experience and will also include technology experts in the space. Learn how libraries are increasing levels of engagement with both frequent and infrequent patrons, which has been shown through metrics such as circulation numbers, e-resource usage, and patron feedback.
Meeting Type: Program
Content Area: Transforming: Customer & User Expectations
Interests: Emerging Technologies, Technology
Type of Library: Academic, Public
Cost: Included with full conference registration.
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