International Student & Scholar Services (ISSS)

90-minute Conference Session

A Framework for Supporting International Student Academic Success and Retention

Thursday, October 20
8:30 AM - 10:00 AM
Room: Ballroom C

This session will provide a forum to discuss how international student offices can work with student affairs offices, academic deans, and departments to support international student success. Based on Joe Cuseo's Seven Universal Principles of Student Success, discussion of survey results on best practices will be presented. It will also highlight some of the difficulties and challenges international offices are facing.

Learning Objectives:

Wesley Roy

Director of International Student Services
Johnson & Wales University-Rhode Island

Wesley Roy is the Director of International Student Services at Johnson & Wales University in Rhode Island. He served as the Region XI RAP/IEM representative New England from 2010-2012. He is a frequent presenter for NAFSA sessions on working with international students. Roy received his MS in leadership from Northeastern University and MA in education from Johnson State College.


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Richard Yam

International Student Advisor
University of Massachusetts-Amherst International Student Services

Richard Yam, is the senior international student adviser at University of Massachusetts-Amherst. He has been an international recruiter and advisor for 15 years. “International Enrollment Management” has been his area of research study in the past 12 years. He also presents often in NAFSA regional and national conferences on various topic areas such as "return on investment: effectiveness of international recruitment", "intercultural competence", "foreign born international educators", "recruiting and advising international students athletes", and "work environment and stress management". Yam was a faculty member at Springfield College and served in the Chairstream of NAFSA Region XI from 2009-2011.


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Amir Reza

Vice Provost, International & Multicultural Education
Babson College

Amir Reza is Vice Provost for International & Multicultural Education at Babson College. He has served on regional leadership boards for NAFSA and currently serves as Chair of the Editorial Committee of the Association of International Education Administrators. He has presented at numerous national and international conferences on international education. His research focus is on internationalization, and intercultural development. He holds a B.A. and M.Ed. from the University of Maine, and a Ph.D. in Higher Education Administration from Boston College’s Center for International Higher Education.


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Kristen Fischer

Class Dean and Assistant Director, Academic Ops
Babson College

Kristen Fischer is a Class Dean and Assistant Director of Academic Operations at Babson College, where she serves as an academic advisor and personal support to a cohort of undergraduate business students. Prior to Babson, she worked as an Assistant Director of Graduate Programs at Boston University's Questrom School and as an Academic Advisor at The Ohio State University's Fisher College of Business. She has also worked in admissions, both at the college and primary school levels. Kristen holds an M.A. in Higher Education and Student Affairs from The Ohio State University and a B.A. from Hamilton College.


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