More and more library customers are accessing their library services remotely and...their needs differ from in-library users.
See how LibSat, the customer satisfaction management system from Counting Opinions, has been enhanced/upgraded in order to provide library management with a broader range of library customer insights.
Ian Reid, VP Customer Services
Karen Kupiec, Director Customer Services
Carl Thompson, President
Meeting Type: Exhibitor Session
Content Area: Transforming: Customer & User Expectations
Library Type: Academic, Research Library
Cost: Included with full conference registration.