Transform your patron-staff interactions. Good customer service is about building relationships, not completing transactions. When decision makers are just a few clicks away from articles predicting “the end of libraries,” desk staff has a vital role in making your library invaluable to your community. We may be beyond shushing, but are we connecting? Learn how to collaborate with your desk staff to figure out what procedures or rules are getting in the way, tap what your staff are into to improve programming, and be intentional about promoting collections and services. Learn some simple ways to send everyone home happy.
Interests: Administration and Management, Adult Services, Advocacy, Children’s Services, Community Engagement, Librarianship, Marketing, Organizational Change, Personnel and Staffing, Public Programs, Public Relations, Public Services, Readers’ Advisory, Reference Services, Training, Transforming Libraries, Young Adult Services, Youth Services
Library Type: Public